Exact Change Required

One thing that baffles me about Italy is the inability of retail establishments – or anyone who has to take cash payment – to make change. This in a society where most store purchases are made in cash! Automatic teller machines give out 50,000 and 100,000 lire notes (NB: At current exchange rates, one US dollar is worth about 2100 lire), but this isn’t a factor; no matter what size bill you’ve got or what your total is, shopkeepers somehow never have enough coins and or smaller bills, or, when they have them, they don’t want you to use up the whole supply! You pull out your “large” note, and watch the cashier’s face fall as she or he plaintively asks: “You don’t have anything else?”

Lack of change usually isn’t a disaster – if one shopkeeper can’t do it, he or she will run and get change from a neighboring shop. Or, if you’re in a shop where they know you, they’ll say: “Pay me next time.” Amounts up to 200 lire are simply shrugged off by either party. (There were 10 and 20 lire coins – made of aluminum – in circulation when I first came to Italy, but no longer.) It can get problematic, however, if you take a taxi late at night (pay a taxi by credit card? Unheard of!) or are shopping in an unfamiliar place.

I have grown so accustomed to this that I routinely count out exact change, or as close as I can get, everywhere I shop. Italian shopkeepers are always grateful, and don’t flinch at the extra math involved in figuring out the difference between what I gave them and what I owe. But this behavior causes cashiers in the US to stare at me in resentful bafflement: they rarely deal in cash at all, and some have a hard time figuring out how much change to give.

Back in Italy, just think what fun we’ll have in January, when we all have to start using euros! The transition from lire to euros is supposed to take two months, but no one seems to know yet how it will occur. If I pay in lire, do I get euros in change? If so, some fancy calculating will be involved – the lire-to-euro rate is not a nice, round number (it’s 1936.27 lire to the euro). The wheels of commerce are likely to grind very slowly for a while…

Mar 15, 2007

As I revisit this topic, six years and a new currency later, not much has changed.We now pay in euros, and there’s been a huge upsurge in the popularity of credit cards, but making change is still a problem.

Just today I stopped at a small supermarket near the office to buy a few items, for a total of 6.87 euros. I’m always happy to clear heavy coins out of my purse, so, standing there right in front of the cashier, I opened my wallet, pulled out a five-euro note, and then opened the coin flap to see if I had enough change to make up the remaining 1.87. I didn’t – I was about 40 cents short. I shrugged apologetically, put the five away, and pulled out the next-smallest bill I had, which was a twenty.

The cashier’s face fell.

“Don’t you have anything else?” she asked mournfully. “Two euros? I’ve been making change all afternoon.”

Sweetie, you’re a cashier – surely that’s part of the job description?

Unreliable Rewritable Media

I admit it: working in the CD-R industry spoiled me. For the last eight years, I’ve gotten all my recordable media – and recorders – for free. So I didn’t have a personal stake when software bugs or system problems caused me to burn “coasters” which went straight from the recorder into the trash (no, not all those bugs were in released software – I frequently tested alphas and betas). I had been given some CD-RW (rewritable) discs for testing, but never used them much; my habits were formed before MultiRead, when very few CD-ROM drives or car audio players would reliably read CD-RW.

But now I’m paying for my own media, and I’ve been having system problems causing discs to be eaten at an alarming rate, so it was time to be a little more cautious and try some test runs with discs that I wouldn’t have to throw away if the burn went wrong. Also, I was burning MPEGs to VideoCDs to be viewed in the DVD player, and I’d heard that at least some DVD players like CD-RW better than plain CD-R.

I had on hand eight CD-RW discs, accumulated over the last four years, most of which I had written to once or twice, then never touched again. I burned the VideoCDs on those, using VideoCD Creator in Easy CD Creator 5 and 4 (that component of the software is identical in both versions). No problem; the DVD player played them without a hiccup.

But I was getting new MPEGs in at a rate which would eat up 2-3 discs a week. (No, I am not confessing to a major pornography habit; this is all family viewing.) We want to keep this stuff around to watch again (until the same is available on DVD or VHS, when we’ll buy it), but it would be expensive to store it all on CD-RW. So I figured I’d copy the same VideoCDs to CD-R discs, and see if the DVD player liked those all right.

I copied the first disc (using CD Copier from ECDC 4) and tested it immediately on the DVD player. No problem. So I copied the remaining shows onto CD-R, then erased the CD-RWs so I could use them to transfer the original (450 MB) MPEGs from my laptop to my desktop computer for safekeeping. It seemed logical to re-use the same couple of CD-RWs over and over for this process, erasing each time.

Surprise, surprise! I was only able to re-use each CD-RW once or twice. After that, the CDs burned in one recorder became difficult to read in the other recorder (on the desktop), and then they all became unerasable. I tried three different brands of CD-RW, on two different systems, with three different recorders. On the advice of my elite gang of CD-R experts, I tried SuperBlank, a blanking utility from the makers of WinZip. “If SuperBlank can’t do it, give up.” It did manage on one or two, but the rest I had to give up for dead.

Eventually I came to the conclusion (backed by my expert witnesses, Mike Richterand Aldo Bazan), that, except maybe for some old slow-rated discs written in non-high-speed recorders, CD-RWs simply die after a few months. Mike says: “Every time I’ve written about this in the newsgroups, I’ve expected someone to come along with a contrary story, but so far all I’ve had is a few saying that they last long enough for their needs – say, a month or two.”

So… CD-RW may have its place as a short-term form of sneakernet (to transfer large quantities of data between two machines). But if you have anything important stored on CD-RW, copy it off to hard disk or CD-R right now! Otherwise you may find that it’s gone forever.


Pop Quiz

Q: How is CD-R related to a Mel Brooks movie?

Edward Idell answered: Well, there’s always “High Anxiety” as to whether the disc will burn or be a coaster. So, you’re always wondering if the disc is “To Be or Not to Be”.

We’ll give him an “A” for sense of humor and familiarity with Mel Brooks’ movies! But the real answer is that Rock Ridge was the name of a committee formed in the early 1990s to create an extension to the ISO 9660 file system standard for CD-ROM which would better support UNIX by allowing longer filenames and greater directory depth.

This committee named itself after the fictional town in Mel Brooks’ Blazing Saddles. A later committee, aimed at created a standard format for bootable CDs, called itself “El Torito” after the chain Tex-Mex restaurant in which the idea was first discussed over lunch.


Software Poetry

Shakespeare updated by a friend in the software business:

Th’ expense of software in a waste of time
Is bugged in action; makes users savage, bloody, murderous, extreme, rude, cruel;
Used, software is perjur’d, not to trust, full of blame,
Enjoy’d no sooner, but despised straight;
Past reason purchased or pirated; and no sooner licensed,
Past reason hated, as a swallow’d bait,
On purpose developed to make the user mad:
Mad in pursuit, and in possession so;
Had, having, and in quest to have, extreme;
A bliss in proof,–and prov’d, a very woe;
Before, a solution propos’d; behind, a corrupted data stream:
All this the world well knows; yet none knows well
To shun the software that leads users to this hell.

 –  By William Shakespeare (1564-1616), (revised 2001)

National Self-Esteem

Can a country have an inferiority complex? Certainly the US strongly feels its own superiority, and this is reflected in its media. As pointed out in a Doonesbury cartoon years ago, a lot of American advertising uses the word “America” to sell products that have nothing to do with nationality. Mike Doonesbury asks: “Why are Americans so insecure about themselves? Do any other countries make ads that are so relentlessly chauvinistic?”

As a matter of fact, they don’t – at least not that I’ve seen. But Mike had the wrong end of the stick: the driving force here is not insecurity, but pride. Americans have a strong sense of what it means to be American, and it’s the kind of warm, fuzzy feeling that makes advertisers want to create a link (in the public mind) between their product and “being American.”

Watching American TV, you might get the idea that American is not only the best thing to be, it’s the only thing to be. The American media tends to ignore the rest of the world, at least until forced by events to sit up and take notice.

To a point, this is understandable; most news organizations report to a local/national audience whose interest in faraway events is limited. In reports of, say, an airline disaster, the local news will say that “x number of people from our country were involved, x others;” I’ve seen this in both the UK and Italy. The disasters that no one local is likely to be involved in get short shrift indeed: “x thousand people killed in floods in Bangladesh. End of story.”

But the United States is the leading player on the world stage, so other countries’ news media report extensively on America’s affairs, both internal and external. What happens in America affects the world. (This, by the way, is a huge responsibility, but one that most Americans seem unaware that they carry.)

Italy, on the other hand, seems to have an inferiority complex. It’s the world’s fifth or sixth largest economy, yet Italians seem to feel that Italy doesn’t really deserve much of a position on the world stage. Maybe I’m just imagining things, but I get this impression most strongly from the Italian news media.

The US public probably would not have noticed that Italy sent troops to the Gulf War, but the Italian TV news gave “our boys” lots of coverage, partly, I suppose, because it was easier and cheaper to interview them than soldiers of other nationalities. But sometimes it felt as if the Italian journalists were like the nerdy kid who tries too hard to get noticed by the rest of the class: “See, see! We’re there, too!”

A couple of Italian pilots managed to do something newsworthy: they were shot down, captured, and beat up by the Iraqis. The Italian press was delirious: finally, we have something momentous to say about Italy’s participation in the war.

Italy’s lack of national self-esteem shows in other ways. There are some things that everyone acknowledges the Italians are good at: food, design, leather. But beyond that, many Italians are convinced that the Americans do it better. Back when I was with Incat Systems, a small Italian company bent on conquering the global CD-R software market, we had trouble selling our software to Italians; some thought that software from Italy couldn’t possibly be any good. When half of the company moved to California and the same Easy CD software had an American address on it, more Italians were eager to buy it: it’s American, it must be good. (Whether Italian or American, Easy CD went on to take the lion’s share of the worldwide CD-R market; that’s why Adaptec bought it.)

As far as American customers knew, Easy CD was always an American product. Years later, when Easy CD Creator 4 was released, the suggested retail price (SRP) was $99 in the US, with a $20 rebate. In Europe SRP was set at the after-rebate price of $79. I got vitriolic email from an American: “How dare you give a lower price to foreigners on an American product?”

My response was: “The original Easy CD Creator was the offspring of Easy CD, developed in Italy, and CD Creator, developed in Canada. Even today, of the engineering staff in California, at least half were not born in America. So what exactly is an ‘American’ product?”

Never heard from him again.

“Brave” Opinions

I started out thinking that this newsletter would be technical, then realized that I am currently (maybe permanently) burned out on writing about my one great area of technical expertise, CD-R. So the thing took a travel-writing sort of turn, but then the events of and following Sept 11 made that seem trivial. My last edition got more serious, and one person wrote that I was “brave” to take on the topics that I did.

Honestly, I didn’t think of it as taking a big leap – I feel that I’m simply sharing thoughts with an extended circle of friends, and I hope that you perceive this as a conversation in which you are welcome to take part, even if (so far) I’m doing most of the talking. Calling this a “newsletter” doesn’t give me any particular authority, and I don’t claim to know all the answers or always to be sure of what I’m saying. One reader took issue with some of my comments in the last issue, but I think we’ve sorted that out – we’ve established that we both like a good argument. <grin>

This is different from what I was doing before for the company, and I’m still feeling my way into it. After years of technical and marketing writing, I’ve moved to the op-ed page. Here I don’t have the restrictions of representing a company, and can be candid about my own thoughts and opinions. Where there is opinion, there’s always room for dispute, so I don’t expect you always to agree with or like what I have to say. But I do hope you’ll always feel free to discuss it with me.

Now, It’s Personal

A few weeks ago I wrote about Woodstock School, and you probably guessed from the tone as well as the content that the place means a lot to me. Before I arrived at Woodstock, I had led a tumultuous life which included attending nine different schools in several different countries. Woodstock was a haven and a refuge, and it provided a much-needed stable point of reference in my chaotic life.

So, if there is any place in the world that I truly call home, it’s there – on a beautiful campus tucked away in the foothills of the Himalayas, far from the world and all its troubles.

Or so I thought.

Today, through the alumni network, I learned about the publication in The Indian Express newspaper of the prison diary of Ahmed Omar Sheikh. A British national of Pakistani origin, he was jailed in India in 1994 for kidnapping four people. His objective was to hold them for a very particular ransom: the release of Maulana Masood Azhar, a Kashmiri separatist militant then in an Indian jail. In 1999, a plane was hijacked in India, and this time Sheikh succeeded: the planeload of hostages was released in exchange for the freedom of Azhar, Sheikh himself, and another. According to the Express, “The FBI is exploring leads that Sheikh could have been involved in the transfer of $100,000 to Mohammad Atta, one of the hijackers in the September 11 attacks in the US.”

The diary recounts Sheikh’s arrival in India in 1994 and his various attempts to find foreigners, preferably Americans, to kidnap. His plan was to befriend a foreigner travelling alone, and invite the person to visit his “family”, who would then take the traveller hostage. While travelling about in search of victims, Sheikh wrote:

“Next morning, I went to Woodstock School… and applied for a job as a teacher. … if I got it, I could easily bring one of my co-teachers down to visit my ‘relatives’… I had an interview with the vice-principal and I didn’t get offered the job!”

In other words, he hoped to take a job teaching at Woodstock so that he could kidnap one of its American teachers.

In the event, nothing happened; the vice-principal either smelled a rat, or simply didn’t care for Sheikh’s qualifications. But this news was a fist in the stomach to me. I had already accepted, reluctantly, that now is not the time for me to go to Mussoorie for the 20th-anniversary reunion that I and my classmates were so looking forward to. I’m not so concerned about my personal safety – I have a very good sense of self-preservation and am alert to possible dangers. But, with war going on in the vicinity, things could get messy and travel become more difficult, and I didn’t want to leave my family in Italy to worry about me if I got stuck.

But now I must even more reluctantly accept that my beloved school is a potential target. And that truly hits me where it hurts.


Postscript

In July, 2002, Shaikh was sentenced to death in Pakistan for masterminding the kidnapping and murder of Daniel Pearl.

 

Deirdré Straughan on Italy, India, the Internet, the world, and now Australia