Category Archives: technology

Dell Battery Recall

Sometimes, technology troubles can work in your favor.

I’ve had a Dell Latitude laptop (bought for me by the company) for over two years now. Just in the last few days the battery has worn down enough to become annoying: I can only get about an hour of charge on it, not quite enough to cover the train commute when I get most of my writing done. Today I went to the Dell website to see how much a new battery was going to set me back (knowing that the boss would bitch about it if it was too much, and might reasonably ask how much of this battery use was actually benefitting the company). Right on the front page was a notice about the infamous recall of Sony-manufactured laptop batteries, which has affected Dell and many other companies. I’d noticed plenty of headlines about this, but had not stopped to consider whether it might affect me.

A few pages of instructions later, I found out that it did – so I’m entitled to a free replacement, which Dell has promised to mail to me “within 20 business days.”

Absolutely cool. I’m getting a brand-new battery just when I need one, and don’t even have to pay for it. Of course, I am in the meantime ignoring Dell’s instructions to use the laptop only on AC power – and it would be just like the Great God Murphy to ensure that the old battery catches fire and torches the computer while I’m waiting for the replacement…

Digital Camera Fixes: When Your Camera Jams, Try Fixing It Yourself

We now have three digital cameras in the family (not counting cellphones). The first was a Nikon Coolpix 775, purchased in New York for $500 in early 2002. I can’t remember how many megapixels it has, but certainly its capabilities are unimpressive by today’s standards. It takes a proprietary rechargeable battery, of which I’ve bought two more as the first one won’t hold much of a charge anymore.

Two Christmases ago, Ross’ uncle Bruno got her, at her request, a Canon point-and-shoot. It ended up being a fairly expensive model, in part because I had suggested getting something that used the same Compact Flash memory as my Nikon. It takes rechargeable AA cells – much cheaper to replace when needed. It also offers more megapixels, so requires larger memory cards…

A year ago October, during the day in Varenna when I shot a lot of both video and photos, my Nikon jammed with its lens out, showing “System Error” on the screen. All the basic fiddling I could think of (battery in and out, memory card in and out, on and off in all positions…) did not solve the problem. I even opened it up and took a look, but the lens assembly was not in a position I could get to without doing damage.

A Google search revealed that this model of Nikon was particularly known for the dreaded System Error, but this problem arose over time, usually after the warranty expired, so I could not have known about it when I bought the camera. Repairs were likely to cost more than the camera was worth, especially since I had bought it in the US and would have to send it back there for repair.

I sadly put the camera away in my pile of electronic junk (SCSI cables, anyone?), thinking vaguely that I might sell it for parts on eBay.

I concentrated instead on video, very occasionally borrowing Ross’ Canon, and, when desperate, using the camera in the cellphone that Ross and Enrico got me for my birthday last year – only when desperate because the quality isn’t good, and it costs me 50 cents to send a picture from my cellphone to my email. In fact, I only ever started doing so as a result of a one-month-free offer from Vodafone, but since that gave out, I have done it very rarely.

I missed having a decent still camera, and was tempted by the ever-cheaper new models available. Especially when, this summer, my videocamera also gave out. It suddenly couldn’t record or play back a tape without a lot of horizontal lines in it. I wrote to Canon USA (I had purchased it in Las Vegas) and they said it was a known manufacturing defect that entitled me to free repair. That was the good news. The bad news was that this was only possible if I shipped it back to the US. Which set me back 60 euros for FedEx, but the rest was very kindly handled by the friends in DC with whom we’d be staying when we went in July, so I could pick up the repaired camera from them and not pay shipping again. But, until I got there, I was without a camera of any kind. I felt as if my hands had been cut off.

Ross had grown so keen on photography that I had decided that I would get her a digital SLR for her birthday, which would also allow me to borrow her point-and-shoot more often. We bought the camera (also a Canon) the day after her 17 th birthday, at New York’s famous B&H Photo, with the help of Woodstocker Amal. He spent half a day with us between the store and walking around showing Ross how to use her new treasure.

She’s been learning more and more about how to use it ever since, as can be observed on her fotolog. She’s even gotten some paying gigs, photographing parties and fashion shows at discos. Her next project, as a Christmas fundraiser for the charities supported by the nuns at her school, will be to take gag photos of kids at the school (e.g., “Your photo with Santa”) and charge them for the prints. Her class will raise money for printer ink and photographic paper, and I’m about to go help her with a spreadsheet to figure out what they need to raise and charge to make the whole project profitable.

A few days after we got the new Canon, the old Canon went on strike – jammed with its lens in the out position, just like the Nikon. I was furious – this one was just 18 months old! Another Google search turned up the information that these lens assemblies are cheaply made and prone to open crookedly and then jam. There was advice to try turning the lens gently and/or pressing on whichever side seemed to be sticking out more. I tried all of this, at some point heard a little click, and the lens slid back into its housing. It took the camera a few photographs to unscramble its brains and remember its job, and it’s been fine ever since.

A month or so later, back home in Lecco, I was clearing out junk and ran across the Nikon. Remembering my success with the Canon, I applied the same techniques. Click. Whirr. The lens, after a year, went back into place. And the camera has been working since – that’s why there are so many new photos on my site lately. It’s nice to be a photographer again.

Repair Your Own iPod

iPod Replacement Batteries

Some of you will recall my problems with the first iPod I bought (originally for Ross, in 2003). I inherited it when she bought herself a fancier one, and resolved its “computers can’t see me” problems by connecting it via Ross’ new USB cable, instead of the FireWire cable it came with.

The remaining problem was the battery which, like most iPod batteries, was reduced to minimal capacity very quickly. If charged overnight, it would usually last through my morning and evening commute (2-3 hours total playing time), but if I forgot to charge it… And of course that wasn’t enough for long plane flights.

Back around November, the Washington Post or NYT, I forget which, ran an article about replacement iPod batteries from Sonnet Technology. There was the usual problem with the website – the credit form was not set up to accept payment from anywhere but the US or Canada. I wrote to the company, and someone quickly replied that I could put “Italy” into the form and they would process the payment. The battery cost $30, plus an obligatory $10 for FedEx overnight shipment (I had it sent to my friend Stephanie in the US when I was on my way there). An “official” replacement from Apple for an out-of-warranty iPod would have cost $60-90.

The Sonnet Tech kit contained just a battery (necessarily small), two plastic doohickeys, and a CD-ROM with video instructions.

Getting the iPod open was harder than it looked in the video – clearly the one they used had already been opened several times (not that it showed damage). You’re supposed to press the front and back of the case together hard enough to cause a seam on the side to gape a little, just enough to slide in the thin end of one of the doohickeys. You then work the doohickey all the way around the iPod, and eventually you’ll get it open.

After several nervous failures and some damage to the doohickey, I eventually got the thing open (I actually found it easier to start on a corner than on a side as instructed, but this may depend on the individual iPod). It was then easy, following the video instructions, to detach the hard disk and old battery, put in the new battery, put back the hard disk, and press the iPod shut again (the seams aren’t quite as seamless as before, oh well). I charged it overnight, and it’s been working perfectly ever since. I’m not sure how much battery life I actually have now – may or may not be the 12 hours+ that they promise – but it’s a lot longer than before, I can now go many days without charging it and can, as Sonnet’s tagline says “love my iPod even longer.”

International Broadcasting Conference 2005

above: This sign outside IBC will be funny to Firefly fans, and no one else.

I’m just back from IBC, the International Broadcasting Conference (at least I assume that’s what it stands for), in Amsterdam. It’s all about technology for television – from cameras and lights to satellites and set-top boxes. Most of the equipment and software are far beyond the reach or needs of a video beginner like me. But that’s what we would have said about video cameras not that long ago, so I amused myself in speculation about how soon some of these tools would move into the hands of “prosumers,” and then rank amateurs. And I formulated some ideas about how I could help that happen.

The biggest stand was Sony’s, demonstrating HD (high definition) TV. They and several others had sets crammed with intricate objects and, in several cases, live people, so that you could truly appreciate the fine resolution of the HD videocameras there for testing. Three of these displays had women getting made up by professional makeup artists. Actually, one of them was getting full body paint, which might have been interesting if I’d felt like standing around to watch it. The point was to look through the cameras at the level of detail that could be achieved. I noted that one camera had been left zoomed in on the model’s rear end – not a lot of detail there.

Sony also had a huge screen to display the output of its HD cameras, with a beautifully shot and skillfully edited sequence of breathtaking images. After their own ten-minute ad, they ran a teaser for a film, also presumably shot in HD, called “Mystic India.” I don’t go in for that whole mystic India shtick, but the footage was so amazing that I’ll have to track down and buy this film.

Show tchotchkes (give-aways) are not what they used to be – mostly cheap pens, and it seemed as if every stand was offering a drawing for an iPod, as a way to get your business card. I did get a logo-printed stopwatch from some company, advertising the speed of its processors. The only company giving t-shirts was Adobe, so I now have a nice Adobe t-shirt (black) with the IBC logo on the back. And, perhaps even better, they gave me a two-DVD set with trial software and video tutorials on how to use it. I was entranced by the demos of their professional film and audio editing software. (Down, girl! You don’t have time to play that hard.) But I stayed away from the Apple booths – drooling over computers is so unattractive.

One of the coolest things I saw was fuel cell camera batteries, from a company called Jadoo – which must have been founded by an Indian, because jadoo means “magic” in Hindi. And magic it is: battery packs for professional camera operators, no bigger or heavier or more expensive than the traditional rechargeables, but with longer shooting times, and environmentally friendly: just attach a small cylinder of hydrogen to the recharging unit, and the only emission is a bit of water vapor.

I overload quickly at hyperkinetic events like this; when you’ve got an attention surplus, an environment in which everything is moving and talking and visually extremely attractive is a constant assault on the senses. And it’s physically tiring standing or ambling around hall after hall. Everyone at these shows soon becomes miserable, and will listen to any sales pitch, if they can sit down in the meantime.

As for Amsterdam itself, I barely saw it. The first night we ended up going back to our hotel (way the hell out somewhere – everything in town was booked) for a very mediocre meal. Saturday night we had dinner at an authentic Dutch restaurant (a student hangout, really). A bit too authentic. I was surprised to find that the Netherlands are behind Italy in one sign of civilization: smoking is still allowed in restaurants, and there isn’t even a separate smoking section. So the restaurant was very smoky, and I’m paying for it now with lung and sinus congestion. The dinner, at least, was excellent: the best liver I’ve ever eaten, sliced thin and very tender, topped with fried onions and bacon. And some pretty decent fries. With mayonnaise, of course.

On Sunday, I met up with Jan and Joel, two American vloggers in town for this week’s VlogEurope meet-up. It’s always fun to meet face-to-face with people you’ve met through email or video; you sort of know each other, but there’s plenty left to discover. After that I got together with Woodstock alumnae, two of whom I hadn’t seen since schooldays, and another I’d never met at all. This was the opposite of the earlier meeting: these were people with whom I had had little or no contact in 25 years, yet we still (and always will) have a great deal in common at the most fundamental level.

Win Some, Lose Some

Since my whine about our iPod troubles , I’ve received several offers to help solve the problems, as well as several other stories of customer dissatisfaction with the iPod. So I should follow up.

Rossella’s friend who also has an iPod was able to load new tracks onto hers, which told me that the iPod itself was okay, and sending it back to Apple would be useless. The problem is evidently between my computer and the iPod, although that doesn’t explain why the Mac I borrowed couldn’t see the iPod, either. To charge Ross’ iPod, we continued plugging it into the FireWire cable attached to my Windows PC, so I was happily surprised when, on its return from the friend, the iPod was again recognized by Windows. Maybe it suddenly realized it was supposed to accept new songs as well as play old ones. I hastened to load it up with music before it changed its mind. Since then, the connection between the iPod and my computer has been erratic, but generally available.

The new problem is that the battery doesn’t last long. I’ve been over to the Apple support site for advice, and it looks as if I’ll have to do some testing to determine to Apple’s satisfaction that there really is a problem before I try to send it in for warranty repair. A friend is seeing short battery life with her own much newer iPod, too. I do note on the site that Apple has halved the scandalous price they were charging to replace out-of-warranty batteries, to “only” $99 plus shipping. But there are ways to do it more cheaply, and, once it’s out of warranty, you might as well.

later: iPod battery problem solved!