Category Archives: living in Italy

Moving House in Italy

When I mentioned that we were moving, one of my readers asked for more details on my statement that “[moving is] such a huge expense and hassle in Italy that nobody willingly moves often.”

In case the information is useful to others, here are some of the steps involved in buying a home and moving into it in Italy:

When you buy a property, there are so many legal/tax hoops to jump through that you have to hire a notaio (something between a notary and a lawyer), who is expensive, though a big chunk of what you pay him is the sales tax on your new property. Even if you could legally do without the notaio’s services (I’m not sure), you shouldn’t – it’s his job and legal responsibility to ensure that you don’t get taken for a ride in any of a thousand possible ways. For example, illegal construction is widespread in Italy, in part because it can be very difficult to stay within the letter of the law when building. When you buy a home, you are liable for any legal penalties that come up during your ownership, even if the illegality occurred long before you took possession. Part of the closing contract states that you are aware of this fact, so you want to make sure the place is legal when you buy it.

The contract between sellers and buyers is long and complex, full of references to other documents – surveys and descriptions of land, building permits, etc. At our closing (rogito), the notaio read out the contract line by line, number by number, sometimes dropping into a sing-song that reminded me of Tibetan monks chanting. He made a few changes and filled in a few blanks; the whole process took about an hour. Then all parties signed, and the house became ours. (Yes, there was a minor matter of payment as well!)

Once you take possession, the first step to make a new home habitable is to paint it. Even when renting, Italians usually stay in the same home for years so, when you move in, it badly needs painting (and holes in the walls from the previous owners’ pictures, shelves, fixtures, etc. need to be filled). Water-based paint is used in Italian interiors, which is a lot easier to work with – no turpentine needed, spills are easily wiped away, and it dries quickly. Painting took two days (five man-days) and it will be thoroughly dry for Monday’s move-in.

As I have mentioned (see also this article), even most rental units are completely unfurnished – the kitchen will be absolutely bare, with just pipes sticking out of the walls. This means that you have to build in a kitchen, with all appliances, cabinets, etc. We did this just last year when we moved into the apartment we’ve been renting in Lecco. For that move, we were able to re-use two large units we had in Milan, one of which holds a built-in fridge. We added matching pieces from Ikea, plus a sink, a new stove, and a dishwasher. We hired a carpenter to put everything together, cut counter tops, etc.; he spent the whole time bitching about the poor quality of Ikea furniture. And he was right: both shelves of the rotating wire rack in our corner cabinet broke – one within three days, the other in a month or two. We could have gotten a replacement at Ikea, but that would have meant taking the piece out and carrying it back to them – not worth the trip.

Our new house is only four years old, and the previous owners had spent a lot to build in a kitchen with tile surfaces. I don’t particularly like the color (yellow) or the cabinets (too few, and badly arranged), and my beloved big oven won’t fit – they designed their kitchen for a built-in stove top and oven, not a stand-alone. However, it would cost too much time and money to redo the kitchen entirely right now; that will have to wait a few years.

We had hoped to resolve the kitchen problem painlessly by buying (at a suitable discount) the appliances that were already there, but the seller took them away in a fit of pique at his wife (they’re divorcing), so now we’re scrambling to fill the holes where the stove top, oven, and sink used to be. At least our existing dishwasher will fit the dishwasher space.

We don’t need to buy any other furniture, just move what we already have. And that’s a lot, since last summer we consolidated everything from our home in Milan with a lot of what had been in Enrico’s parents’ place in Rome.

There’s almost no such thing as built-in closets in Italy, so you’ll be buying or moving huge heavy wardrobes, in addition to the usual household furniture. In our case, there’s also a piano.

I have already packed about 50 boxes of various sizes, need another 40 or so – we have so many books! I don’t have any newspaper to wrap stuff in because we don’t read that much physical newspaper. So I’m using every piece of clothing and linen we have to wrap the breakables. Oh, well, this is more ecological – fewer boxes, less to move, less to recycle in the end.

The movers arrive Monday, with a truck-mounted crane which they’ll park outside the building and raise up to our fourth-floor balcony to get everything out of the apartment. This is the usual practice, because there’s no such thing as a freight elevator in most Italian apartment buildings.

When we moved last year, because we were bringing stuff from both Milan and Rome, we did not hire a crane, so we had to bring everything up in the elevator or by the stairs. In the process, the fake leather covering inside the elevator was slightly damaged, damage which somebody in the building took delight in worsening by ripping great gashes. We got blamed for all of it, and had to pay to refinish the elevator. I had an unpleasant conversation with the very snippy building administrator: “Since you’re foreigners, perhaps you don’t realize that this is not how things are done in Italy. We don’t use the elevator for moving.” (He assumed from the surname that Enrico was also foreign.)

A few days ago, Enrico called the administrator to ask if we could use the building’s courtyard to bring in the crane and truck. The man came rushing over to tell us that the pavement of the courtyard is built over the garage and isn’t very strong – a heavy truck could fall right through. Enrico saw his point, and quickly agreed to use the outside balcony instead, and not bring a truck into the courtyard. All fine and cordial, right?

The administrator had written a letter to officially inform us that we could not use the courtyard, which I suppose is useful to him legally in case we misbehave. He could have simply delivered a copy of this letter to us, along with his verbal warning. Instead, he taped the letter on the entrance door downstairs – making a public statement that he doesn’t trust us to keep our word, and implicitly asking the neighbors to report us if we don’t. What an asshole. As soon as we are out of this place, we’re going to write him a letter and post it on the door – after all, that’s his preferred mode of communication. And, since he so despises me for being foreign, I’ll use a few choice phrases in plain-speaking American; he can find his own translator.

Anyway, about moving…

Utilities also have to be “moved”. I called Telecom Italia two weeks ago, and they told me it’s a good thing I called so early, because the waiting period to move a phone line is currently 20 days or more. We’ll need a technician to come to the house to open some more plugs – there’s a slot but no actual plug in the room which will be my office, where the wireless modem/router will live. At least the gas and electricity were fairly simple; Enrico had to go with the previous owner to the two offices to officially “turn over” (voltura) the services to us.

There is also government bureaucracy to deal with. Not too long after you move, you have to go to the ufficio dell’anagrafe (population records office) at the town hall and let them know your new address, partly so they can find you to give you voter registration forms when elections come up. In another form that we filled out with the notaio, we had to stipulate how many exterior doors there are on the house. The notaio phrased it this way: “If the carabinieri raid you, how many men will they need to cover the exits?” I’m not entirely sure he was joking.

For the moving out, we have to empty all shelves, cabinets, closets etc. by early Monday morning. The moving team will then come in and disconnect everything, including light fixtures, load it in the truck, carry it up the hill, and unload it, hopefully into the correct rooms.

Moving in will require several workmen. We’ve ordered new kitchen appliances, which a plumber will install Tuesday or Wednesday. (Anything with gas must be officially certified safe by a professional plumber.) He will also need to hook up the washing machine in our basement laundry room.

shot ~Sep 24, 2004, 0:32 mins, 1.5 MB
The electrician helped us move the crystal chandelier. Last year, moving it from Rome, Enrico took it completely apart and made a careful diagram of where all the pieces went. Nonetheless, it took about three hours to reassemble and hang it. So this year the electrician took it down in one piece and hung it, still intact, in the back of his truck. Then he and Enrico carefully drove it up to the new house and hung it right back up again.

Next week he’ll come back to re-connect all the other lights, and will also help us hang paintings since he’s handy with a drill. Hanging things isn’t easy: the walls are brick or concrete, so for heavy objects you need to drill holes and line them with plastic sleeves (tasselli) to anchor large bolts. Tall bookshelves are also best bolted into the wall to prevent them tipping over, especially if you live in an earthquake zone.

Finding reliable people to do all this can be difficult. Anyone who wants steady, lucrative work in Italy should consider becoming a plumber, electrician, or painter.

I will be offline from Monday until whenever Telecom Italia decides to install our phone line, so, when you hear from me next, it will be from my magnificent new studio with a view!

Moving Out…

shot Sep 27, 2004, 2:04 mins

A portable electric crane was set up in the street outside our 4th-floor balcony. All our furniture was taken apart and sent down into the waiting truck.

Moving In…

shot Sep 27, 2004, 0:31 mins, 1.4 MB
There was no place to put a crane at the new house, so anything too big to fit up the staircase was handed up to the balcony.

There Goes the Neighborhood

You may have heard that George Clooney owns a villa on Lake Como. He’s over on the Como/Menaggio side, about as far from Lecco as you can get and still be on the same lake, so we are not exactly rubbing elbows with him. But it seems that his fancy friends have now taken a fancy to “our” lake.

George has bought the two villas flanking his own, partly for privacy, partly to have room for all his guests. Brad Pitt and various other luminaries were up here a few months ago filming “Oceans Twelve,” and local rumor has it that Mr. Pitt fell in love with the place and is seeking a home somewhere in the Varenna area – a good deal closer to us.

Richard Gere is also supposedly looking for a villa somewhere on the lake. Well, none of these is among my favorite actors, but they’re not bad additions to the scenery hereabouts, so I guess I won’t complain. Especially if Brad Pitt goes boating in bathing briefs…

Customs – Clearing Personal Freight into Italy

When Enrico and I left the US, we had been living a grad student life (he was the grad student, I was just poor), and didn’t have all that much to move. Lots of books, my memorabilia, clothing, that was about it. It worked out to 30 boxes and a couple of trunks, which we shipped sea freight to Milan, where we would be living. It took six months or so to arrive, but that was fine as it took us almost that long to find a home and get settled in Milan.

One day we finally heard from the shipping company that our freight had arrived, and we had to go to the customs depot in Milan to get it. We arrived fully armed with inventories of every item that had been packed. It turned out I had been a little too punctilious in compiling the lists. The mention of “folk paintings from Africa” caused one stickler for protocol to threaten us that an art expert would have to be summoned from the local academy to assess the value of these paintings. All in vain my pleading that they were tourist items for which I had paid about $5. But he sent us off to another office for a second opinion.

The second man, fortunately, was on our side.

“Let’s get this stamped and get you out of here,” he said, “because in a couple of hours we’re going to have a sciopero bianco.

“A white strike? What’s that?”

“That’s where we actually apply every single rule in the book, and nothing moves for days.”

We had planned to get the paperwork done and come back the next day with a truck to actually take our stuff away, but this bit of news galvanized us into action. I believe we finished the paperwork, went for the truck, loaded up (by ourselves), and got out again within two hours.

Jes’ Plumb Iggerant

American Companies Demonstrate Lack of Global Vision

One thing that makes me insane about trying to do business with many American companies is their sheer ignorance about the rest of the world. You might be surprised at the big names that fall into this trap. Examples:

A bank sent a letter that I needed to call them, and helpfully provided a number for me to do so. 866 area code? Where’s that? Oh, it’s a new toll-free number. Well… let’s try anyway. “The toll-free number you have dialled is not toll-free if dialled from outside the United States.”

Now, mind you, the letter they sent me had my address printed at the top, you know, the address that includes ITALY. And there was no other number printed anywhere in the letter or letterhead that I could call. Fortunately, I have some normal numbers scribbled down from a similar occasion a few years ago.

Later – When I finally found the right person, I mentioned the toll-free number problem. He apologized and said that the error had been spotted after the letters were printed, and some were reprinted with a more useful number, but mine slipped through the cracks. At least they knew a mistake had been made. Most American businesses, even those who do plentiful business overseas, have no clue that their toll-free numbers are NOT international.

NB: I used SkypeOut to make the phone calls, which saved me a bunch of money. They had a few glitches at the beginning, but it seems to be working fine now. Now I just have to get back in the habit of calling people.

Last summer I was in the US, and decided to pop down from Boston to DC to visit friends. I looked on one of the travel sites, Expedia or Travelocity, I forget which, and found a flight at the right time and price. Got through the booking process all the way to billing – which meant I had already typed in a lot of information – before I slammed up against a screen that wanted me to enter a US address for my credit card. My credit card is billed in Italy. The site had no provision for that. Nor did its rival, my next try.

I then went to United Airlines’ site, to see if they would give me the same price on the same flight. Yes, they would. Cool. Got through screens and screens of required information, and – boom! – this site doesn’t accept a non-US credit card. NB: This card is issued by an American bank and paid from an American bank account, they only send the statements to Italy. But there’s simply no way to enter a non-US address on the forms on many websites.

So I called United to see if I could purchase by phone. Half an hour later, the second agent I had been passed to finally concluded, in some frustration himself, that there was NO WAY I could use my credit card. Hello? United? Are you an international airline? Do you EVER have customers from outside the United States? Find a travel agent, you say? How can I – they’ve all been driven out of business by Expedia, Travelocity, and the airline websites! I finally had to use my friend’s credit card and pay her back with a personal check – imagine how humiliating this would have been in a business situation.

Ross wanted an iPod for her birthday this year. Okay, these are bound to be more expensive in Europe (I’ve never even seen one here) so, since she was in the States herself at the time, I figured I’d order it directly from Apple, where I could have it engraved with her name and a message: “15 GB for 15 years” – ain’t I the coolest mom ever?

Guess what? Apple wouldn’t take my credit card.

Well, when all else fails, there’s Amazon, who never turn up their noses at my money (although some of their “partner sites”, such as Drugstore.com, do). They even went the extra mile on customer service. This particular model of iPod was discontinued two days after I ordered it, resulting in an immediate $50 price drop at Amazon. They credited the discount back to my credit card, AND say they’ll give me a $50 gift certificate. Thank god somebody knows how to treat customers.

Now, of course, the iPod is having problems, I can’t get it recognized by my Windows machine all of a sudden. And Apple tech support appears to be non-existent. But that’s a gripe for another time.

Lecco Gospel

I borrowed a digital video camera from the office yesterday so I could experiment with video as a means of communication. I have had a video camera for years, but haven’t used it much because it’s analog, so everything I shot had to be painstakingly converted to digital before I could do much with it, and I never got around to acquiring a good encoder, so I was never happy with the quality. Digital is so much easier – attach the camera to the computer via a FireWire cable, and off we go. I haven’t even had to buy new software, as a combination of stuff I already had around has proved to be sufficient. Admittedly, I have more digital media software on hand than most people, thanks to my professional history.

So last night we went out to buy tapes for the camera, and then in search of dinner. We ended up at the Casa di Lucia restaurant in Lecco, where we had a very pleasant dinner out in the garden under a pergola covered in wisteria. As we were finishing our second course, we heard a lot of noise in the entry area, which eventually resolved itself into a gospel choir coming to sing for the diners. We had heard that there was a gospel choir in Lecco, but had never actually heard them. They’re quite good, though they could use some help on pronouncing English.

The lighting was terrible – already dark outside, and the singers were backlighted. The “backlight” setting on this Sony Handycam seems to make no difference at all. I tried Nightshot here and there (not in this clip), which made everyone turn green. In some parts of this clip, you can see the cooks working through in the brightly-lit kitchen through the window behind the singers. And I didn’t have a tripod, so this is a good example of unSteadicam! And the mike is the one incorporated into the camera, so you get all the background noise of the diners (Italians talk even during formal concerts…).